Illustration of a Sanos technician diagnosing a hospital washer-disinfector

Emergency repair

Focused diagnostics, experienced field service, and clear updates from the initial request to the completed repair.

Talk to our team Explore the portal demo

If we can’t prevent it, we fix it — fast.

Planned maintenance stops most issues before they start. And, if something does go wrong, we’re there within 24 hours — with the parts and experience to fix it first time.

What’s included

Focused diagnosis

Experienced troubleshooting designed to identify the real issue and the most effective path forward.

Multi-manufacturer support

A single-source service approach across the varied equipment found in sterile-processing departments.

Parts readiness

A service model built around practical access to common repair and preventive-maintenance parts.

Live status visibility

Requests, messages, job progress, and final documentation available in the customer portal.

How we work

Respond
Capture the issue, the affected asset, and the operational impact.
Diagnose
Trace the failure carefully and communicate what the equipment needs.
Resolve
Complete the repair, verify operation, and document the outcome.

Making the invisible, visible.

Your portal shows what’s been done, what’s coming and what needs attention — at a glance. It keeps you audit-ready, with clear service records and compliance documentation, all in one place.