Prevention and response
Planned maintenance stops most issues before they start. And, if something does go wrong, we’re there within 24 hours — with the parts and experience to fix it first time.
The Sanos approach
Visibility is part of working with Sanos. Every request, service update, and completed job stays connected in your customer portal. Experience it for yourself in our interactive demo.
Making the invisible, visible.
Your portal shows what’s been done, what’s coming and what needs attention — at a glance. It keeps you audit-ready, with clear service records and compliance documentation, all in one place.
Explore the portal demo
No sign-in required. Guided tour with sample data.
Know where every ticket stands
Every request has a place in our system. Follow it from initial review through the service visit, completed work, and resolution.
Select a stage in the example to see the status, the update from our team, and what happens next.
Follow a ticket in the demoExample ticket
TKT-1042 / Steam sterilizer
Door needs attention
Select a ticket stage
Your request is in the system.
The issue you reported has a ticket number and a place in your service history.
What happens next
Our team reviews the request.
Your request has our attention.
You can see that your request has been reviewed, with the conversation attached to the ticket.
What happens next
We arrange the service work.
There’s a plan for the work.
Your ticket shows that a visit has been scheduled. Arrangements and updates stay with the request.
What happens next
Your technician travels to your site.
You know we’re on our way.
A clear status update lets your department know the technician is travelling to your site.
What happens next
The technician arrives and starts work.
The work is underway.
See when the technician is on site, with service updates kept in the same conversation.
What happens next
The work and service checks are recorded.
See the work behind the result.
The job card brings the completed work and service checks together for your team to review.
What happens next
The request can be marked as resolved.
The request closes. The record stays.
The conversation and completed job record remain connected to the request, ready when you need them.
Kept on record
The record is available for future reference.
Your service information
Review open requests, follow individual tickets, and find the conversation and records attached to each job.
Service requests and status
View service requests by site and see the current status of each ticket. Find the work that needs attention without piecing together separate updates.
Ticket progress and service records
Follow the request through our system—from logged and reviewed to the visit, completed work and resolution. The messages and job card stay with the ticket.
Messages connected to the work
Replies and status changes point back to the work they belong to. Pick up the conversation with a clear view of the request and what has already happened.
Try the portal for yourself
Follow a sample ticket, send a message, and see the service record take shape.
Genuine OEM parts. Savings passed on.
We source genuine OEM parts directly from the original component manufacturers, including ASCO, GEMÜ and Parker.
Buying directly lets us pass those parts savings on to our customers, while keeping genuine components at the heart of the repair.
Talk to us about partsSee what’s working. Fix what’s not.
Fix rates, turnaround times and uptime — all tracked and measured. Because better service starts with better insight.
Talk to our teamProgress updates
Scheduling, technician progress, findings, or a change of plan. Updates belong with your ticket, where your team can follow them.
Clear explanations for delays
If a part, an approval, or another dependency is holding things up, we explain what’s outstanding and what needs to happen next.
Documented completion
Completed work comes with a service record. Your messages, job card and ticket history stay together after the request is resolved.
Support you can sign-up to.
No call-out fees. No gaps. Always-on service, from day one.